Often, several operational problems are found in a company in running a business. Whether it's a minor issue such as a blackout or a more severe issue such as a large number of missing items in stock, problems like this must be fixed before it's too late so that all possible bad things can be minimized. Here are some ways you can do so that your company's operational problems can be quickly resolved.
1. Assign Issues Directly to the Right People
Just imagine when there is a machine error at one of your company's outlets, employees have to send a maintenance application letter to the head office, then wait a few days to confirm the submission, only then will a technician come to the outlet. Of course, it will take a lot of time, and it could be that the machine that had just suffered minor damage was completely dead when the technician came to the outlet. A problem, if not resolved, can potentially result in significant productivity losses.
With Nimbly, you can solve those problems immediately.
Your team members can immediately report the issue to you via the Nimbly app. Teams in the field only need to enter details of the damage and add photos or videos to clarify the details of the damage in question. Notifications about the problem can be sent directly to the supervisor and the relevant department. They can help solve the problem, so you don't have to wait days to find out if something happened at the outlet. You also don't have to bother visiting the outlet to verify the damage because there is already a photo and video attachment feature.
You can also monitor the resolution of issues in one application. Ask the team on the ground and the team that helped resolve the issue to update the issue resolution in the app. Photos attached to reports can only be taken using the camera on the spot, so teams on the ground will not be able to send you fake photos. You no longer need to go to the outlet or call all related parties to make sure whether the problem has been resolved or not. Easy isn't it?
2. Immediately Report Problems After First Found
Have you ever seen a small problem turn into a big problem?
For example, a file that is forgotten to tidy up so that it is difficult to find when needed, or a trivial problem such as a broken lamp can cause someone to stumble and result in work accidents because the lighting is not optimal. Minor issues can quickly escalate into big problems if not addressed immediately.
If these minor problems occur in your office, anyone who sees them can report them directly through the Nimbly app. So problems can be quickly resolved before any files are lost, or employees are injured. In addition, every employee can report any issues they see to solve the problem quickly (quick response) before turning it into a more severe issue.
3. Solve Problems With Data
Sometimes, a problem can reoccur. For example, one week ago, you ordered people to fix this problem, but a week later, someone else reported the exact same problem.
Without a proper way of reporting and resolving this issue, you may find it challenging to get to the root of the problem. So the problem occurs again and again. When you can see a pattern for why the error is happening again, it allows you to be able to solve it more quickly.
Nimbly's issue tracker feature allows you to have data from past events. You can see what actions your staff has taken on the issue and whether the cause of the problem is the same in multiple locations. It could be that the exact same problem occurs in different places (outlets or offices). So you can see the pattern of damage or issues that occur. Armed with complete data, you can get to the root of the problem in no time.
You can do those things to solve problems or avoid problems that exist in your operations management. By taking advantage of the issue tracker feature, you can solve problems quickly and precisely. So you can save time and money of course.
Consult the operational management of your business for free with the Nimbly team.