COVID-19 is one of the biggest challenges they had to overcome to date. The economic downturn, lockdown measures, and dine-in restrictions are causing excessive losses. Due to the rapidly evolving business environment in the past years, EFG was forced to respond quickly and maximize the agility of its operations.
The situation has resulted in a decrease in revenue in all managed stores. EFG required an operational strategy that leveraged technology to automate processes and enhance efficiency.
One of the key strategies for EFG was to digitalize the manual operation processes.