In order to maintain consistency between departments and in service, Primer switched from its manual procedure of gaining and relaying information to Nimbly’s Voice of Customer and Digital Routine platform.
- Implementing the Voice of Customer platform has allowed Primer’s management to gain a clear insight into its customers’ behaviors, experiences, and preferences hassle-free way; saving time and resources in the process.
- The Issue Tracker enables its management team to automatically escalate issues, providing Primer with one cohesive solution to solve issues quickly and efficiently.
- Our Digital Routine allows management to identify risks, opportunities, and trends via real-time monitoring of store and employee performance in real-time.