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How Wilmar utilized Nimbly to increase field assessments productivity by 50%

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Case Study
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Industry:

Agriculture

Company size:

500+ manufacturing plants

Use cases:

Automated report generation
Digitalized checklists

Challenges:

Field audit questions are not predefined
Issue resolution takes too long

About Wilmar:

Wilmar International Limited, founded in 1991 and headquartered in Singapore, is today Asia’s leading agribusiness group. Wilmar is ranked amongst the largest listed companies by market capitalisation on the Singapore Exchange.

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0
%
increase in field assessment productivity
0
working days
reports & action plans sent to supplier for review
Wilmar International (Wilmar), founded in 1991 and headquartered in Singapore, is a global leader in processing and merchandising of edible oils, oilseed crushing, sugar merchandising, milling & refining, production of oleochemicals, specialty fats, palm biodiesel, flour milling, rice milling and consumer pack oils.

With Nimbly, we can easily scale our real-time verification efforts to support our sustainability goals. We gain clear, data-driven actionable insights and can provide instant feedback to suppliers to resolve issues as they arise.

Perpetua George

General Manager

Challenges

Wilmar committed to its NDPE policy while striving towards a palm oil supply chain that is responsible and sustainable. Wilmar’s NDPE policy therefore requires similar commitments and implementation by its joint venture partners and third-party suppliers.

The interview process for information gathering can be long and inefficient. With no pre-defined questions prepared beforehand, any missing information requires the Assessor to go back in the field to re-conduct another interview.
The conventional way of the manual data triangulation process requires assessors to compare the different interview notes and document reviews before including them into the final report.
Assessors then had to write individual time-bound action plans for the identified issues, and the assessed sites were expected to review, clarify findings, and sign-off on the suggested time-bound action plans from Wilmar.

The challenge however was how to most efficiently conduct field assessments and manage the reporting processes, taking into consideration that over 20 palm oil refineries in Indonesia and Malaysia and hundreds of supplier mills are involved.

Outcomes

Starting January 2019, Wilmar has been carrying out the site assessments with the help of our digital mobile audit tool Nimbly.

  1. With Nimbly, each assessor has a standardized questionnaire that comes in a Digitized Checklist form. It helps the organization to ensure all the relevant criteria are covered during field assessments and decrease assessor bias.
  2. The assessor can conduct multiple interviews and all note-taking can be done on one mobile device.
  3. Nimbly automates report generation, therefore saving the assessors from having to rewrite every data into a spreadsheet. This tool helps Wilmar to send assessment results and feedback to suppliers with minimal lag time.
  4. With Smart Recommendations, options for corrective action plan can easily be chosen at a touch of a button to address issues found during the field assessments, increasing efficiency during reporting.
  5. Data triangulation for survey validation can also be easily done through Nimbly app with Team Audit feature. It allows assessors to automatically find discrepancies between the data gathered from different sources.
  6. Wilmar's field assessors can complete assessment reports even in remote areas where signals are weak because the Nimbly app works offline and online.

Results

0
%
increase in field assessment productivity
0
 
working days
reports & action plans sent to supplier for review

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