There was a clear opportunity to simplify and streamline existing workflows and unify communication, particularly as it relates to day-to-day operations, reporting, and issue management. Switching from paper-based processes and procedures to Nimbly’s Digital Operations Excellence platform has helped FFI realize efficiencies and uncover additional insights. Past issues caused by inconsistency in operations are now resolved through Nimbly’s mobile, cloud-based platform with automated reporting and automated issue escalation capabilities.

• Admin creates brand-, store-, and role-specific tasks, checklists, and time-based schedules for assigned staff
• Store operations execution and inspections are done on smartphones or tablets, saving time and eliminating the need for paper records
• Geo-fencing, real-time photo & video attachments, and selfie signatures provide robust validation and contextual evidence, ensuring proper in-store execution
• Reports are automatically generated, stored in the cloud, and sent to relevant colleagues, eliminating the need to send business sensitive data via WhatsApp
• Identified issues automatically triggers predefined workflows and routed to specific people and departments for resolution within the set deadlines, creating a unified platform for communication
• Dashboard data are refreshed, providing dynamic, real-time insights for appropriate personnel

Throughout the implementation journey of Nimbly’s Digital Operations Excellence platform with FFI, the following learnings became the building blocks of a strong partnership:

• Ease of use for the frontline staff, including localization of the platform (e.g. language, branding).
• Productive collaboration between FFI and the locally based Nimbly Customer Success team.
• Gradual addition of use cases and departments.
• Inclusion of the Nimbly solution in all new staff training.
• Nimbly platform’s flexibility and robustness to accommodate the complexity of FFI’s hierarchy structures and scheduling.

FFI has partnered with Nimbly for nearly four years to help power its KFC and Taco Bell restaurants’ operational excellence. As the company rolls out Nimbly to all of its stores and additional use cases, it will benefit from even greater productivity and efficiency in the future.