Evolution in Consumers Behavior Influenced by Restaurant Cleanliness During the Pandemic

During the pandemic, apart from maintaining food quality and health protocols, ensuring cleanliness standards are met is also the main concern of all restaurants. Then, does this also have an impact on customer behavior? The answer is “yes”.

The following are 2 main changes in consumers behavior influenced by the cleanliness of the restaurant:

Consumers Are Willing to Spend Twice as Much to Dine-In at Clean Restaurants

Study revealed that consumers would spend twice as much per month in restaurants that meet cleanliness standards than in restaurants that do not. 

Sanitization standards including The availability of hand sanitizers for customers, employee handwashing, the implementation of the use of PPE, and surface cleaning frequency are things that give customers trust and guarantee to dine-in at the restaurant. 

Consumers Pay More Attention to Good Service Quality, Health Protocol Maintenance, and Food Temperature

In addition to cleanliness standards, consumers usually pay attention to service quality, health protocol maintenance, clean packaging and food temperature

Even not choosing to dine-in at the restaurant, the cleanliness of the restaurant and great implementation of health protocols will drive consumers to buy the restaurant's products through pick-up, online delivery, and drive-thru orders. 

Key Takeaway

Two points above are the two main changes obviously seen in consumer behavior triggered by the cleanliness of restaurants during the pandemic.

It can also be learned that maintaining the cleanliness of the restaurant, starting from the surface cleaning frequency, health protocol, the use of PPE, the availability of hand sanitizers, and the food temperature are pivotal factors to maintain customer loyalty during this difficult time. 

Take Nimbly as the solution to streamline your business operations and maximize profitability. 

About Nimbly

Nimbly transforms manual operations audit processes into app-based checklists for front-line workers to generate reports instantly, centralize insights in real-time, and ensure thorough issue resolution.

Free F&B eBook: Learn from the Industry Experts

FREE eBook 8 Powerful Ingredients for F&B Success in the COVID and Post COVID Era

Read this article in your native language!

Related Articles

June 4, 2021
4 Food Safety Challenges during Pandemic and How Restaurants Can Handle Them
COVID era has forced restaurants to comply with stricter food safety regulations. Here are the safety challenges businesses will face and their solution.
August 27, 2021
Design F&B Operational Audit with These Steps
To make sure that everything in your restaurant operation is on the right track, you need to conduct a structured operational audit. Check out the aspects you should check on a daily basis from your F&B business in this article
July 30, 2021
5 Important Skills That All New Restaurant Managers Should Have
The following is a list of essential and must-have leadership skills for new restaurant managers.
No more content to load.

Intelligent workflows for empowered teams.

Gain instant insights for long term success.
Nimbly brings you new opportunities.
© 2021 – 2022 , Nimbly App Terms of ServicePrivacy Policy
© 2021 – 2022 , Nimbly App Terms of ServicePrivacy Policy