5 Trends in Operations Management During COVID-19

The global COVID-19 pandemic has caused changes is customer habits and forced businesses to take new approaches to business strategy.

Businesses must navigate the financial and operational challenges while addressing the needs of their people, customers and suppliers.

To help you be prepared for the forthcoming challenges, look at some of this emerging trends in operations management in response to the global pandemic.

1. Health and Safety Emphasis

Safety and health will be a top priority for all operations managers for the upcoming months and years. Understand new regulations around safety and compliance, and implement swift changes to internal processes and procedures to remain compliant.

2. Manual Processes Digitization

COVID-19 has accelerated the use of technologies, and it might cause a decrease in productivity at first. On the good side, when your team gets the hang of it, technology will reduce repetitive tasks, reduce costs, and scale capabilities in ways that humans could not.

3. Company-wide communication streamlining

Utilizing professional mobile communication tools for your organization is vital during this time, especially as new information is being exchanged on a daily basis. And, if your communications are not mobile, you may be leaving your frontline workers out of the loop.

4. Rapid responsiveness to demand

COVID-19 has caused rapid shifts in consumer behavior. Maintaining a healthy balance between inventory and meeting market demands is a crucial skill for operations managers will have to quickly master.

5. Speedy Issue Resolution

As the outbreak has prompted new regulations and caused shifts in consumer behavior, both your management and field team need to be very quick on your toes. Digitize your internal audit process to implement changes or resolve issues quickly and accurately when needed.


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