Wilmar committed to its NDPE policy while striving towards a palm oil supply chain that is responsible and sustainable. Wilmar’s NDPE policy therefore requires similar commitments and implementation by its joint venture partners and third-party suppliers.

The challenge however was how to most efficiently conduct field assessments and manage the reporting processes, taking into consideration that over 20 palm oil refineries in Indonesia and Malaysia and hundreds of supplier mills are involved.

Starting January 2019, Wilmar has been carrying out the site assessments with the help of our digital mobile audit tool Nimbly.

1. With Nimbly, each assessor has a standardized questionnaire that comes in a Digitized Checklist form. It helps the organization to ensure all the relevant criteria are covered during field assessments and decrease assessor bias.
2. The assessor can conduct multiple interviews and all note-taking can be done on one mobile device.
3. Nimbly automates report generation, therefore saving the assessors from having to rewrite every data into a spreadsheet. This tool helps Wilmar to send assessment results and feedback to suppliers with minimal lag time.
4. With Smart Recommendations, options for corrective action plan can easily be chosen at a touch of a button to address issues found during the field assessments, increasing efficiency during reporting.
5. Data triangulation for survey validation can also be easily done through Nimbly app with Team Audit feature. It allows assessors to automatically find discrepancies between the data gathered from different sources.
6. Wilmar's field assessors can complete assessment reports even in remote areas where signals are weak because the Nimbly app works offline and online.