Operational Strategy for Big Brands like Express Food Group

Thinking about operational strategy during COVID-19 can indeed be very burdensome for us. To keep saving and growing the business, we must find solutions to be more efficient in handling operations, with a special focus on cost savings.

On 27 August, Martin Darby the Managing Director of Express Food Group (EFG) - one of Southeast Asia's leading food and delivery operators - revealed their key operational strategies to navigate COVID during a Webinar hosted by Nimbly Technologies.

The following is a recap of the webinar:

Covid Impact on EFG and F&B Operations

Similar to other F&B companies, Martin Darby stated that to date, COVID-19 is one of the most difficult challenges that Express Food Group (EFG) had to overcome.

Many of their employees and customers have been infected with Covid-19. But, thanks to vaccination programs and COVID protocols, transmission has been limited.

The impact of this pandemic, reached their operational systems, ranging from cross-border supply chain problems to expired supplies due to changes in patterns in customer consumption.

These conditions forced EFG to be agile to ensure smooth operations. One of the operational strategies implemented by EFG is to implement and use a Smartphone Auditing software/app.

How EFG Achieved Operational Excellence

Starting from the first quarter of this year, Express Food Group has been using Nimbly Technologies as their Operational Audit Software.

The use cases that EFG implemented include:

  • Opening and closing checklists,
  • Service Quality Audit and Cleanliness, and
  • Facility Management and Maintenance.

These have allowed EFG to streamline its field and store operations, Which simplified operations and resulted in substantial cost savings.

Watch the full Webinar by clicking the video below

Leveraging Nimbly for EFG's operations

Martin Darby explained that the company realized that Smartphones were the most common and easy tool for employees to use. Therefore, they felt confident that employees would easily use and adapt to Nimbly. He elaborated that the setup was simple and straightforward.

The Benefits that EFG Generated

Currently, Express Food Group is using Nimbly as their audit application for five brands, Located in 3 countries which totals to 94 stores. 

These five brands are The Pizza Company, Swensen's, Dairy Queen, Coffee Club, and Krispy Kreme.

So far, they have achieved a 93% Completion Report Rate, with 98% Green Flags from all completed reports indicating compliance with the required standards, and a 72% Issue Resolution Rate.

Operational Strategy Improve Issue Resolution time by 86% with Nimbly - Auditing Software

The benefits by using Nimbly can be summarized as below:

  1. Savings in operational costs from efficiencies,
  2. Elimination of Paper,
  3. Improved Risk Management,
  4. Simplified problem-solving process, and
  5. Full Adherence to the COVID Protocols.

Real Results from Nimbly Users

Below are the actual results from another customer user who owned 325 stores and used Nimbly to manage operations:

  • 5,735 hours saved per month,
  • 24% decrease in the number of tasks,
  • Real-time automated problem reporting and analysis,
  • Elimination of Paper, as well as
  • Earned 100% in complying with the COVID-19 protocol.


You can also take advantage of an application like Nimbly technologies. In case you want to find out more about how you can use Nimbly as part of your operational strategy, please contact us disini, and we will be delighted to assist.

Special eBook for Free

For a limited time, we are also offering a free ebook entitled 8 Powerful Ingredients for F&B Success in the COVID and Post COVID Era

Free eBook for F&B Operator, 8 powerful ingredients for F&B success in the COVID era and Post Covid Era, Nimbly Technologies

Tentang Nimbly

Nimbly mengubah proses audit operasi manual menjadi daftar periksa berbasis aplikasi bagi pekerja untuk menghasilkan laporan secara instan, memusatkan wawasan secara real-time, dan memastikan penyelesaian masalah secara menyeluruh.

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eBook F&B Gratis: Belajar dari Pakar Industri

FREE eBook 8 Powerful Ingredients for F&B Success in the COVID and Post COVID Era

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