How Boncafe is Preserving Oma Sugita’s 48-year Legacy, One Task at a Time
Food & Beverage
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กรณีศึกษา
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Nimbly is an essential part of our secret recipe. It lets every Bon Chef step into any store, on every shift, as if they were right there. That’s how we keep the Boncafé promise alive.
Stephan M. Tanaja
Challenges
Daily routines comprised 38 minutes per shift that could have gone to guests. The need to perform manual checklists and compile validation from various channels took away valuable time.
The Head office and stores often lost synchronicity, leading to disputes due to lack of communications. For example, a chiller would stay open longer than it should (considering optimal preservation) if a team assumed someone else would enter after them and not lock it leading to potential food waste if it became spoiled.
Managers relied on intuition rather than data ,as insights came too late whether it was related to promotions or new dishes.
Solutions
Bon Chef (the Bon Cafe team) now spends more time with guests instead of checklists creating more meaningful interactions. Managers respond faster, with precise data instead of scattered notes. Every store delivers the same Boncafé standard, making Oma Sugita’s values of good food and warm service consistent across Surabaya.
Nimbly freed Bon Chef to do what they do best: their heartfelt service.
Led by Ibu Riensal Ariandi Rejeki, Quality Assurance Manager. BonCafe's daily routine was reduced from 45 to 7 minutes (84% faster). How we do it:
- Sharper checklists
Boncafé trimmed about 50% of the checklist items. Duplicates were merged, and low-risk checks were moved to weekly or monthly. Staff now spend less time on routine and more time with guests. - Walk-path flow
The routine follows the store layout. Staff walk through each zone in order, with almost no backtracking. The flow is smoother, with fewer interruptions, and matches how the store works.
With Nimbly, every store runs from the same source of truth. Managers see live photos and videos to confirm standards, and disputes are avoided. Dashboards highlight risks early and show which stores and staff are performing best.
