PUTIEN trades paperwork and overtime for speed, consistency, and proof with Nimbly

67% time used to work on checklists saved

70% of employee transportation costs saved due to overtime

95% completion of the opening and closing checklist

PUTIEN began in 2000 as a humble Singaporean coffee shop started by Fong Chi Chung to serve authentic Heng Hwa (Putian) cuisine from his hometown in Fujian, China. Missing the fresh, simple seafood-focused dishes of his coastal village, he hired chefs from Putian, and the eatery, named after the city, gained popularity for its signature dishes like Lor Mee and Bian Rou soup. PUTIEN grew into a global restaurant chain, earning a Michelin star and expanding internationally due to its commitment to fresh, seasonal ingredients and traditional recipes. That’s why PUTIEN Indonesia, which has been around since 2006, strictly implements SOPs for 6 outlets to ensure that every dish served and every service provided is of high quality.

Nimbly allows us to receive information and reports from outlets in real-time, making internal communication more efficient.
Andri Indriawan
Operations Manager

Challenges

Putien has to pay attention to every detail, from how the food is made to how the customers are treated, in order to serve high-quality dishes that reflect cultural heritage. Previously, Putien stores manually followed SOPs using pen and paper. The downside:

Every day, at opening and closing times, each store manager spends 30 minutes doing an inspection with 180 questions about the back of the house (BOH) and the front of the house (FOH).
The store manager takes a picture of the problem at the outlet to prove it and sends it to the WhatsApp coordination group.
The operations manager spends 2 to 3 hours a week putting together data from different places, like manual checklists, WhatsApp, and emails, for reports for the weekly meeting.

Putien needs help with technology to save time and money because it takes so long and costs so much to verify and report both directly and indirectly.

Outcomes

Nimbly provides digital solutions for the needs of implementing Putien’s SOP. With Nimbly, all line checks at Putien have become digital. Line checks only need to be done using each staff member’s mobile phone.

The digitization of the questionnaire allows specialization of the line check area to be applied, increasing inspection coverage in less time.
Staff are required to take photos during the inspection using Nimbly’s Live Photo feature as a form of report validation, making each report honest and accurate.
Nimbly’s Analytics Dashboard makes it easy for the Putien Management team to compile data and monitor KPIs, eliminating the need for the team to generate weekly reports manually.

With these changes, the Management team can focus their attention on taking corrective action, compiling preventive action plans, and making other important business decisions based on data.