The success of your FnB Business is determined by the loyalty of its customers, and this customer loyalty can be obtained by continuing to provide quality food and service every time a customer visits your restaurant. Here is where you need FnB business SOPs.
SOP is a set of rules and procedures designed in such a way that your employees can carry out their duties properly, consistently, and according to the standards that have been set every day.
Let’s find out the SOP your business needs and the benefits of having a detailed SOP!
Here are some benefits you will get if you have an SOP in your FnB Business:
Starting from preparing food according to the recipe, operating cooking utensils, to responding to customer complaints, all can be managed through SOPs.
With detailed SOPs, no more food is wasted due to inappropriate storage temperatures or angry customers due to taking too long to handle the complaints.
With the SOP, you can fill the employee's position with a replacement employee immediately without worrying about whether the replacement employee understands what needs to be done.
With the SOP, they can read and perform tasks according to the instructions stated in the SOP.
Well-written and well-structured restaurant SOP will greatly facilitate the process of new employee briefing. You can briefly describe the operating procedures of your restaurant.
Then, ask them to read the SOP you designed for more details. If they still don't remember all the tasks that have to be done, they re-check the SOPs that have been given.
Now you might want to know how to establish an SOP for your restaurant, here it is:
The process in each business may differ depending on the type of restaurant. Record all operational activities carried out at your restaurant.
Make sure not a single step is overlooked in order to provide maximum quality food and service for customers. Then, compile and sort the job descriptions into a complete and systematic SOP.
This checklist must be able to measure whether the operational activities in your restaurant are carried out accurately and consistently every time.
Preparation before operating hours is one of the most important things in F&B business operations. Careful preparation before the restaurant opens will smooth the running of your business.
SOPs, if implemented properly, will play a very important role in the success of an F&B business.
However, well-made SOPs often end up in vain because their implementation is not carefully monitored. Without thorough application and inspection, SOPs are just pieces of paper.
You can use a digital checklist and operational management applications such as Nimbly to efficiently check the implementation of SOPs. Input your SOP checklist into the software, ask your employees at the outlet to perform the daily check, and analyze the results in real-time.