We already know that the F&B business is one of the hardest hit by the covid pandemic. In order to continue to survive and thrive in the post-pandemic period, F&B operators must start with operational strategies that are in line with this new normal.
Therefore, implementing best practices in every aspect of operations in day-to-day operations is of utmost importance.
1. Best Practice in Health and Cleanliness
Employees Health and cleanliness are very crucial. If we think about health, it’s very common to relate it to cleanliness. In this era, customers will be very careful in choosing a restaurant to dine in, and the cleanliness of the restaurant is one aspect that shows that a restaurant is safe to visit.
The reason why we should really pay attention to this aspect of health and cleanliness is the customer experience. We must ensure that customers feel safe when visiting our restaurants to dine in.
Perform temperature checks on employees and customers. Use Personal Protective Equipment (PPE) according to Centers of Disease Control and Prevention (CDC) standards.
Click here to read more about Restaurants Guidance from CDC
Wash your hands with soap for at least 20 seconds regularly. Go home immediately and stay at home if feeling sick and directly contact a supervisor.
Provide and use a hand sanitizer according to the instructions on the label. Use an EPA-registered disinfectant.
2. Best Practice in Food Hygiene
Another aspect that we really need to pay attention to is food hygiene. As a restaurant, the quality of food is number 1, and it is only natural that restaurants pay great attention to the quality of the food they sell. Especially at this time, we have to take great care of customer experience because we don't want bad reviews about food hygiene in our restaurants.
Also, read about How to maximize restaurants online review & rating
Make sure food containers and utensils are cleaned and sanitized. Do not touch fast food without gloves or food tongs. Temporarily close buffet service.
Follow these 4 food safety steps: clean, separate, cook, and chill. Separate the packets of raw and ready-to-eat foods.
3. Best Practice in Social Distancing
In the days before the pandemic, this was not something we should pay close attention to. However, because social distancing is one of the things to prevent the transmission of COVID-19, we must also pay attention to this.
Back again to the customer experience, implementing good social distancing and complying with the advice of the authorities can make customers feel safe when they dine in at the restaurants.
See how your employees and restaurants perform through Mystery Shopping is a really great step to take. Click here to get an insight of how you can leverage the Mystery Shopping method into your daily audits.
Even after more than 1 year after the pandemic started many restaurants still don't see how important it is to keep the protocols enforced by the authorities. It's not just about keeping the virus from spreading, F&B operators also have to look ahead to the impact of ignoring the protocols implemented by the authorities.
Educate employees and customers about the importance of social distancing using posters and audio messages. Avoid product displays that lead to customer crowds.
Shorten customer buying time at the store by asking them to create a shopping list.
4. Best Practice in Take Away and Delivery
This is one of the best ways today to be able to keep customers from buying food from your restaurant. Restrictions on eating in certain places and areas make it difficult for all restaurants to sell their food.
Read this article on why you need to implement Delivery and Takeout Stats for Your Restaurants’ Next Strategies
Provide special pick-up zones for customers or a drive-thru. Make sure the cooler box on the motorbike is cleaned and sanitized. Ensure that the delivery time and food temperature are maintained.
Notify customers when the product is ready via SMS or telephone. Recommend customers choose contactless delivery.
5. Always Monitor your operational
Of course, all of the above that has been described cannot guarantee that all employees will apply all SOPs in the restaurant. Carrying out daily inspections or audits is necessary for this, but we know that inspections are very time-consuming and laborious to do on a daily basis, especially if you run a restaurant business with many branches.
Do you need inspiration on what should you put on the SOPs? Click here to learn about what are the FnB business SOPs that you need.
That's why over the years, Nimbly tries to help F&B operators to be able to carry out inspections easily, quickly, and precisely according to the SOPs that apply in restaurants. By using the digital checklist provided by Nimbly, store managers can carry out daily audits using only their smartphones.
In addition, the management will be able to get real-time inspection reports through the dashboard, and can easily see deviations that occur in the restaurant through the photo & video feature.
Click here to know more about how Michelin Star Restaurant leveraging Nimbly for their Operational.