Frontline training makes up about 80% of the global workforce, yet we see time and time again that the traditional training methods simply don’t work for them. They spend their days maintaining the shop floor, operating machinery, and serving customers - simply put, they don’t even have a desk to work in.
The traditional training methods of gathering a large amount of frontline in one place, hosting classroom training sessions, presenting them with a slideshow, and expecting them to do their best are not only outdated, it’s ineffective and can cost quite a lot.
In this article, we’ll be covering why your traditional training methods needs a bit of rethinking.
Instead of spending two weeks every year on traditional classroom training or e-learning, companies like yours can offer your frontliners continuous, bite-sized training content by investing in a platform that provides content daily at the point of need, like Nimbly Learn. This approach will minimize the risk of procedural non-compliance as information is always readily available when required by frontliners.
For example, when your frontliners are struggling to recall instructions from an old training session, they can just look at their phone and quickly access and review the work instructions in a few minutes.
Accessibility works both ways - unlike traditional, one-time classroom sessions, on-the-job digital training allows for integration with checks and audits. This empowers managers to gain real-time insights into employee competencies and skills, while also establishing a clear track record of compliance.
Imagine your frontline workers using their on-site tablet or even their mobile device at the start of their shift to watch a short video on your company’s requirements and then electronically sign off to confirm completion.
Frontline workers today expect more from content. The rise of platforms like TikTok has transformed how we consume and create videos, fostering a preference for bite-sized content and shorter attention spans.
Traditional training methods like slideshows and lectures are no longer effective. With 67% of learners admitting to multitasking during training videos, we need to move beyond simply copying popular formats and actively engage learners.
To truly captivate your frontliners and inspire action, speak their language. Embrace interactive elements and formats that resonate with their modern expectations for engaging content - this could be short videos, easy-to-understand language, short presentations, quizzes, and infographics so that they can absorb the knowledge with ease.
Learning becomes practical and engaging through gamification. By integrating real-world situations into interactive training programs, employees directly experience the relevance of the training to their daily work. This allows them to apply their newly acquired knowledge to solve real-life problems seamlessly.
Workplace training covers a variety of topics, from regulations and safety to product details and internal procedures. While important, it's only sometimes exciting or directly relevant to daily tasks. However, gamification can make even dull subjects even more engaging.
Gamification involves incorporating game-like elements, such as points, badges, and leaderboards, into training modules. Studies show this can increase participation by over 50%. People are motivated by the desire to earn rewards and climb leaderboards, making them more likely to complete training without needing reminders.
This works because gamification taps into both external and internal motivators. External motivators are things like points and badges, while internal motivators are the inherent satisfaction of learning and achieving goals. Gamification can initially draw people in with external rewards, but over time, they may discover a genuine interest in the training itself.
In conclusion, frontline training is not just an expense; it's an investment in the future of your organization. By empowering your frontline workforce with the right knowledge and skills, you can unlock their full potential and drive sustainable success across various aspects of your business.
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