To enact the company's vision to always be the leading QSR (Quick-Service Restaurant) brand in Indonesia, maintaining high-quality performance is ultimately important for this chain. Quality management includes tasks of various kinds and covers a wide area; from taste and safety, service speed and hospitality, store appearance and ambience, promotion materials, inventory management, and many more.
"Using Nimbly for inspection is simple because we don’t have to bring manual books everywhere."
There is a huge opportunity to simplify and streamline the quality management process to ensure outlet staff are able to do all the necessary operational checklists while serving customers with excellence. The chain started using Nimbly from November 1st, 2019. The inspections were conducted in 77 outlets in the Jakarta region with 139 users including Restaurant General Managers (RGM), Area Managers (AM), Regional Managers (ROM), Facilities Services Division (FSD), and Department Heads. After implementing Nimbly it has been a lot easier for the company to harmonise Quality Management Process:
Since then the chain has all inspections covered in Nimbly from opening and closing stores checklist, periodical food safety & hygiene checks, outlet cleanliness, customer service, back of house check, as well as restaurant management. By using Nimbly, RGM can do inspections more frequently and more thoroughly. Reputational risk is also better managed through speedy resolution of issues discovered on the ground. Improvements are seen on the following: