Kopi Kenangan finally decided to look for technology to monitor operational standards across its branches efficiently and decided to use Nimbly.

• Regular checks ranging from opening, machine calibration, and closing are all checked by outlet staff daily using a digital checklist. Because the Kopi Kenangan team no longer needed to compile reports manually, Kopi Kenangan saved 53,000+ hours of work.
• Then, Management Team(MT) can monitor the report's completion through the Nimbly admin dashboard. With this data, MT can minimize the time spent following up with Area Managers who forget to send reports and Kopi Kenangan team completed 99% of their scheduled reports.
• As the frequency of inspection of outlets increased by up to 3x than before, the Kopi Kenangan team was able to identify and prevent problems related to damage to grinder machines and errors in raw material storage. That way, Kopi Kenangan managed to avoid a loss of IDR 3.9 billion.
• With the geolocation feature, staff can only work on reports if they are at the correct location. With the live photo feature, staff cannot upload photos that are not taken directly from the camera on the spot. With these features, the Management Team can prevent fraudulent acts during inspections.
• Kopi Kenangan also conducts mystery shopping once a month using ad-hoc reports. The management team can see mystery shopping results immediately after the inspection is complete and displayed in the Nimbly analytics dashboard. The data can then also be downloaded easily.