To serve dishes that are inherent in cultural heritage with high quality, Putien needs to pay attention to every aspect, from food preparation to customer service. To that end, Putien's management implements strict SOPs at each outlet. Previously, the inspection of SOP implementation at Putien outlets was done manually using pen and paper.

With so much time wasted, and the high costs incurred for checking and reporting both directly and indirectly, Putien needs technological assistance to save time and costs.

Nimbly provides digital solutions for the needs of implementing Putien's SOP. With Nimbly, all line checks at Putien have become digital. Line checks only need to be done using each staff member's mobile phone.

1. The digitization of the questionnaire allows specialization of the line check area to be applied, increasing inspection coverage in less time.
2. Staff are required to take photos during the inspection using Nimbly’s Live Photo feature as a form of report validation, making each report honest and accurate.
3. Nimbly's Analytics Dashboard makes it easy for the Putien Management team to compile data and monitor KPIs, eliminating the need for the team to generate weekly reports manually.

With these changes, the Management team can focus their attention on taking corrective action, compiling preventive action plans, and making other important business decisions based on data.