One of the key strategies for EFG was to digitalize the manual operation processes.
- Digitalizing the routine/questionnaire with Nimbly helped EFG achieve high report completion rates consistently across all stores, at 94%. Store managers can do their routines through their smartphones and complete their reports in mere minutes.
- Robust Validation: With the geolocation, we can ensure that the store manager is present at the specific location at a designated time.
- To ensure that the Management Team has an objective assessment of the routine report, the Store Manager uses the Live Photo & Video feature to provide evidence, which is especially important for addressing unique issues.
- Not only that, now the HQ can also track and empower all issues with the Issue Tracker, helping them resolve them quickly, effectively, and efficiently.
- Finally, the management team can have a helicopter view of all operations, including the issues and their status, via the Operational Dashboard.
