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Pancious' case study in using Nimbly

Pancious Unlocked Real-Time Operational Visibility Across 21 Outlets

Food & Beverage

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Pancious logo

Industry:

Casual Dining Restaurant

Company size:

20+ stores across Indonesia

Use cases:

Digitalized questionnaires
Robust validation method
Issue resolution
Issue analytics

Challenges:

Store monitoring is done manually using paper forms
Inspection processes takes too long
Reports are less objective

About Pancious:

Pancious brings a concept of casual dining restaurant dedicated to serve the best food and excellent dining experience to every customers.

Learn how Nimbly can assist your business today

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0
%
Increase in operational efficiency
Inspections became more consistent through evidence-backed reporting
0
Departments have used Nimbly
When you operate 21 outlets, consistency becomes a systems problem. Not because teams don’t care—but because visibility lags, follow-ups scatter, and standards get interpreted differently from outlet to outlet.

Pancious wanted to keep food, service, cleanliness, and atmosphere on-brand. They just didn’t want inspections to become a weekly admin exercise.

By simplifying the process of collecting and processing audit data, Nimbly helped Pancious focus on the correction and innovation process.

Andre Hilman

General Manager

Challenges

Before Nimbly, their inspection workflow created four gaps:
Slow visibility: results took nearly a week to compile
High admin load: paper forms and constant updates for new promos/menus
Low validation: limited evidence made scoring subjective
Limited coverage: the process was too heavy to expand beyond a few focus areas
So Pancious shifted to inspection-led operations—where standards are checked consistently, exceptions are tracked, and leadership gets visibility without chasing updates through 1–2 key people.

Outcomes

1) Same-day visibility—without the week-long lag

Once inspections were digitized, results could reach management as soon as the inspection was completed. No more waiting. No more compiling.

That speed did more than save time—it expanded what was possible. Pancious extended inspection usage across 9 departments, because the process finally became lightweight enough to scale.

2) Evidence-backed inspections that reduce subjectivity

Standards break down when “good” is interpreted differently across outlets. One team says it’s clean. Another team disagrees. Everyone loses time debating.

With photo validation, Pancious could anchor inspections in evidence—especially for cleanliness and execution—so reporting became more consistent and easier to trust.

3) Findings became trackable work—not scattered follow-ups

In many operations, inspection findings get discussedâ€Ķ then fade into chat threads, spreadsheets, or “we’ll handle it later.”

With structured issue follow-up, findings could move into action with clear ownership and progress visibility. You can answer three questions instantly:

  • Who owns it?

  • What’s the status?

  • When is it resolved?

4) Leadership got one view across outlets

Instead of relying on manual summaries, leadership could monitor inspection performance and follow-up progress through a management dashboard.

For executives, this is the real unlock: less dependency on individual “report compilers,” fewer check-in loops, and more time spent on corrective action—not coordination.

5) Faster internal rollout for promos/menus (FOH & BOH)

When Pancious launched promos or new menu initiatives, Nimbly supported internal alignment—broadcasting updated program guidance to FOH & BOH teams so execution stayed consistent across outlets.

One expectation to set clearly: this supports internal rollout and verification. Pancious still produces and prints customer-facing materials (menus, table tents, posters) through their usual process.

Results

0
%
increase in Operational audit efficiency
Inspections became more consistent through evidence-backed reporting
0
 
Departments
have used Nimbly

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