Primer was adopted Nimbly back in 2022, replacing manual forms, scattered chats, and siloed spreadsheets with one mobile workflow that helps stores prevent loss without slowing the floor.
- Resolve problems the same day
Primer replaced manual forms and scattered chats with one mobile workflow. Store staff can report an issue in seconds; it’s routed to the right owner with a clear due date. This allows everyone to view progress in a single location. That means less time for problems to linger on the floor and more issues closed before they become losses.
- Identify the leak and stop it at the source
Nimbly turns daily routines such as opening and closing checks, cycle counts, and Electronic Article Surveillance (EAS) tests into clear guided steps with photo proof. This makes the data more reliable.
Simple dashboards show where shrinkage is likely based on SKU, store, or shift. Leaders can respond to the real cause on the same day, whether the issue is layout, tagging, back-of-house (BOH) access, or staffing. This helps teams adjust what matters instead of using blanket rules that can reduce sales.
- Protect customer experience while cutting shrinkage
The Voice of Customer from Nimbly reveals how controls influence shoppers and highlights what they value, with 88% of Primer customers praising associate knowledge. Teams keep CX smooth while tightening controls.
Area leaders use live views to focus visits where they’ll have the most impact and coach remotely when travel isn’t needed, saving costs while keeping stores on standard.
