Bon Chef (the Bon Cafe team) now spends more time with guests instead of checklists creating more meaningful interactions. Managers respond faster, with precise data instead of scattered notes. Every store delivers the same Boncafé standard, making Oma Sugita’s values of good food and warm service consistent across Surabaya.

Nimbly freed Bon Chef to do what they do best: their heartfelt service.
Led by Ibu Riensal Ariandi Rejeki, Quality Assurance Manager. BonCafe's daily routine was reduced from 45 to 7 minutes (84% faster). How we do it:

• Sharper checklists
  Boncafé trimmed about 50% of the checklist items. Duplicates were merged, and low-risk checks were moved to weekly or monthly. Staff now spend less time on routine and more time with guests.
  
  
• Walk-path flow
  The routine follows the store layout. Staff walk through each zone in order, with almost no backtracking. The flow is smoother, with fewer interruptions, and matches how the store works.

With Nimbly, every store runs from the same source of truth. Managers see live photos and videos to confirm standards, and disputes are avoided. Dashboards highlight risks early and show which stores and staff are performing best.