Before adopting Nimbly, the group Operations Manager (OM) collected operational reports from the retail store managers (RM) manually.
The manual way of collecting reports hindered the Management Team from gaining a real time view of operations, and being able to respond to issues swiftly. Additionally, since the reports were coming from different sources, it was hard to track whether the reports were submitted on time, or even submitted at all.
Using Nimbly, Delamibrands saves at least 33% of the time for the store reporting, while enabling clear and concise quality inspection supported with live photos and videos.
This digitalization also saves Delamibrands at least 855 hours of manual data entry and eliminates 17,000 pages of paper per year. Since the process has been streamlined, the frequency of reporting by the retail managers has also increased to 2 or 3 times per week, from previously just weekly. This resulted in operational excellence across all of their stores.
Equipped with the Issue Tracker functionality in the Nimbly App, Management Team gains real-time visibility and issue alerts upon opening and closing time. Delamibrands was also able to quickly implement COVID-19 checklists in all their stores without any hurdles. After implementing Nimbly, the report completion rate increased by 40%.